Data Protection Policy

2l89's Privacy Policy — Your Information Is Our Responsibility

At 2l89, your personal information is stored with the highest level of security. In this policy, we clearly explain how your information is collected, used, and protected.

Section 1

Introduction and Scope

2l89 ("we", "us", or "the platform") is a trusted online gaming platform in Bangladesh. When you use our website 2l89.cam, register an account, make a deposit, or use any of our services, you are considered to have accepted the terms of this privacy policy.

This privacy policy sets out our commitment and obligation to protecting your personal information. It applies to all current and future users. We ask that you read this policy carefully before using our services.

This privacy policy was last updated: January 2026. We reserve the right to change this policy at any time, and users will be notified of any significant changes.
Section 2

What Information Is Collected

Information You Provide Directly

The following information is collected when you register on our platform or use our services:

  • Full name and date of birth (for age verification)
  • Email address and password
  • Mobile number (for verification)
  • Residential address
  • National ID or passport number (for identity verification)
  • Financial transaction details (bKash, Nagad, Rocket account)

Automatically Collected Information

The following information is collected automatically while you use our site:

  • IP address and browser type
  • Device information (operating system, screen resolution)
  • Time of site access and session duration
  • List of pages visited and usage patterns
  • Cookies and session data
  • Referral source (where you came from before reaching our site)

Financial Transaction Information

Our platform requires your payment method details for a minimum deposit of ৳200 and a minimum withdrawal of ৳500. When transactions are completed via bKash, Nagad, and Rocket, the transaction amount, date, and reference number are stored in our system. Third-party payment gateways follow their own privacy policies, and we do not store complete payment card data.

Section 3

Purpose of Information Use

2l89 uses your information only for legitimate purposes. The purposes for which collected information is used are detailed below:

Purpose Description
Account Management To create, verify, and maintain your account.
Identity Verification To complete the KYC (Know Your Customer) process and confirm age.
Transaction Processing To process deposits, withdrawals, and bonuses.
Customer Support To resolve issues via 24/7 live chat support and email.
Security Assurance To prevent fraud, money laundering, and unauthorized access.
Service Improvement To analyze user experience and improve service quality.
Legal Obligations To comply with applicable laws and regulations.
Communication To send promotional offers and important service-related information (with your consent).
Section 4

Information Sharing with Third Parties

When Information Is Shared

We share your information with third parties only in the following circumstances:

  • Payment processing partners (bKash, Nagad, Rocket) — information essential for transactions.
  • Identity verification agencies — to complete KYC.
  • Law enforcement agencies — under legal obligation or court order.
  • Technology service providers — for server hosting and security services.
  • Audit and compliance reviewers — for internal audits.

When Information Is Not Shared

We never share your information with third parties for the following purposes:

  • It is not sold to marketers or advertising agencies.
  • It is not used for promotional purposes without your consent.
  • It is not provided for the commercial interests of unrelated third parties.
  • It is not sent to unauthorized data brokers.

All partners are contractually bound to maintain the confidentiality of your information.

Section 6

Data Retention and Security Measures

Our Security Technology

2l89 uses industry-standard technology to protect your information:

  • SSL/TLS Encryption: 256-bit encryption for data transmission.
  • Firewall Protection: Advanced firewall at the server level.
  • Two-Factor Authentication: An additional security layer for your account.
  • Encrypted Storage: Sensitive information stored in encrypted form.
  • Continuous Monitoring: 24/7 system monitoring.
  • Regular Audits: Periodic security reviews by third parties.

Data Retention Period

We do not retain information longer than necessary. Our retention policy:

  • Active Accounts: All information for the duration the account is active.
  • Closed Accounts: Up to 5 years after the last activity for legal reasons.
  • Transaction Records: Financial records for the period required by law.
  • KYC Documents: Identity verification information in accordance with regulatory requirements.
  • Marketing Data: Until you withdraw your consent.

After the retention period, information is permanently deleted using secure methods.

Section 7

Your Rights as a User

As a user of 2l89, you have the following rights regarding your own information. Contact us to exercise these rights:

Right to Access

You may request to view what information we hold about you.

Right to Rectification

You may request correction of inaccurate or incomplete information.

Right to Erasure

You may request deletion of your information where there is no legal obligation to retain it.

Right to Data Portability

You may request your information in a structured format.

Right to Restrict Processing

In certain circumstances, you may request that processing of your information be limited.

Right to Withdraw Consent

You may withdraw consent for marketing communications or optional data processing.

To exercise any of your rights, contact our support team: [email protected] — we will endeavor to respond to your request within 30 business days.
Section 8

Protection of Minors' Information

2l89 is an adults-only platform. Our services are intended only for those aged 21 and above. We do not knowingly collect information from anyone under the age of 21.

Age verification is mandatory at registration. If we become aware that information from a minor has been collected inadvertently, we will immediately delete that information and cancel the associated account. If a parent or guardian believes their child's information has been collected in error, please contact [email protected].

For players aged 21 and above only
Section 9

Changes and Updates to the Privacy Policy

2l89 reserves the right to revise or update this Privacy Policy from time to time. We will post a notice of significant changes on the website before those changes take effect.

You will be notified of changes if:

  • There is a significant change in the type of information collected.
  • The purpose for which information is used changes.
  • There is a change in the policy on sharing with third parties.
  • Your rights or preference options change.

After each update, the date of the revised policy will be noted on this page. Continued use of the platform after an update will be considered as your acceptance of the new policy.

Section 10

Contact Us

Privacy-related complaints

If you have any questions, concerns, or complaints about this Privacy Policy, or if you wish to exercise your data protection rights, please contact our privacy team:

[email protected]
24/7 live chat support — speak with us directly
Support in Bengali is always available

Response timeframe

We take privacy-related requests seriously and aim to respond as quickly as possible.

  • General inquiries: typically within 24-48 hours.
  • Data access requests: within 30 business days.
  • Data deletion requests: within 30 business days (subject to legal obligations).
  • Urgent security concerns: as soon as possible.

Visit our FAQ page for more information.